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Privacy Policy

Effective Date: March 12, 2025

Chaotic Closet Inc ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.chaoticcloset.com (the "Site").

By using our Site, you agree to the terms outlined in this policy.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

  • IP address

  • Web browser

  • Time zone

  • Cookies

  • Pages visited

  • Referring/exit pages

Additionally, when you make a purchase or attempt to make a purchase, we collect information including:

  • Name

  • Billing address

  • Shipping address

  • Payment information (credit/debit card numbers, PayPal, etc.)

  • Email address

  • Phone number

If you register an account or participate in our loyalty program, we may also collect:

  • Username and password

  • Date of birth (optional)

  • Loyalty points and activity

  • Purchase history

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Manage payments and refunds

  • Provide customer support

  • Send order confirmations and updates

  • Create and manage your account and loyalty program participation

  • Communicate promotions, exclusive offers, and updates (with your consent)

  • Improve and optimize the Site (analytics, data analysis)

  • Detect fraud or security issues

3. Sharing Your Personal Information

We may share your personal information with trusted third parties to help us provide our services, including:

  • Payment gateways (e.g., PayPal, Stripe)

  • Shipping providers

  • Email marketing services (e.g., Mailchimp, Klaviyo)

  • Loyalty program providers

  • Analytics and search engine providers (e.g., Google Analytics)

We require these third parties to respect the security of your personal data and to treat it in accordance with the law.

Legal Compliance: We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Marketing Communications

With your permission, we may send you emails about new products, exclusive offers, promotions, and updates.
You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us at support@chaoticcloset.com.

5. Loyalty Program Information

When you join our loyalty program, we collect your purchase history, point accumulation, and redemption activities.
This data helps us manage the program and offer personalized rewards.

You can opt out of the loyalty program at any time by contacting us at support@chaoticcloset.com.

6. International Transactions & Currency

We offer products in USD, CAD, and EUR. If you are located outside of Canada, your personal data may be transferred internationally to process orders, payments, and shipping.
By using our Site, you consent to this transfer, storage, and processing.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption

  • Encrypted payment processing

  • Restricted access to personal data

  • Regular security audits

However, no transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We will retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you wish to request deletion of your account or personal data, contact support@chaoticcloset.com.

9. Your Rights (For EU/EEA Customers - GDPR)

If you are a resident of the European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Lodge a complaint with your local data protection authority

For any GDPR-related requests, email us at support@chaoticcloset.com.

10. Cookies & Tracking Technologies

We use cookies to enhance your experience, including:

  • Remembering your preferences

  • Tracking site usage

  • Providing targeted advertising (Google Ads, Facebook Ads)

You can set your browser to refuse cookies or notify you when a cookie is being sent.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing personal data.

12. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the Site.
We encourage you to review this page periodically.

14. Contact Information

If you have any questions about this Privacy Policy or would like to access, correct, or delete your personal information, contact us:
📧 support@chaoticcloset.com

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