You can explore products online by new arrivals or by choosing a product category. You can review your shopping bag and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase simply enter your shipping, billing and payment details.

All sizes mentioned are what the original tag of the item states. If you require measurements of specific item, feel free to DM US

We accept payment through all major credit cards, After Pay and PayPal. This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.

The charge will be in the same currency as the prices you see at checkout. The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled. For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

Vintage Vintage fashion generally refers to clothing that is 20 years or older, but not yet antique. At Chaotic Closet, our vintage collection includes unique pieces from the 80s, 90s, and early 2000s that reflect the iconic styles of those eras. These items are pre-loved and have stood the test of time in both quality and design! Y2K Y2K fashion refers to the styles that were popular in the late 1990s and early 2000s, when the world was transitioning into the new millennium. This style is known for its bold, futuristic looks, fun and experimental vibes, and includes trends like crop tops, baggy jeans, shiny fabrics, and lots of accessories. Y2K fashion is making a huge comeback today!

Vintage and Y2K pieces are often priced higher because they are rare, collectible, and have historical significance. Many of these items are in limited supply, and their quality or design makes them highly sought-after. When you buy a vintage or Y2K piece, you’re investing in fashion history, making it more valuable than typical second-hand clothing.

Fast Fashion massively contributes to carbon emissions. Learn how to reduce your own enviromental impact. Vintage Fabrics are higher quality and made to last. You find one of a kind pieces to add to your collection. Support fair working conditions. Boycott Child Labor. Support Small & Sustainable business.

At Chaotic Closet, sustainability is at the core of everything we do. By promoting second-hand and vintage clothing, we help reduce the demand for new clothing production, which minimizes waste and lowers the environmental impact of the fashion industry. We also prioritize eco-friendly packaging and partner with local charities to donate unsold items.

Buying second-hand clothing reduces the need for new clothing production, which is one of the most resource-intensive industries in the world. By giving pre-loved items a new life, you help reduce textile waste, save water, energy, and reduce carbon emissions. It’s a small step towards combating fast fashion’s environmental impact.

We sure do! Our packaging is made from recyclable and biodegradable materials. We minimize plastic use and aim for zero-waste whenever possible. Your order is packed with love and the planet in mind.

Yes! If you’re in the London, Canada area, you can select local pickup at checkout. It's a great way to save on shipping and cut down on delivery emissions.

We’re proud to say that all of our sourcing and curating is done in-house by a small, passionate team paid fair wages. Because we deal in vintage and second-hand fashion, there’s no factory labor in our supply chain. Any third-party suppliers we work with for accessories or packaging are vetted to ensure they uphold ethical and sustainable standards.

Here are a few simple steps: Shop vintage or second-hand. Invest in quality pieces you love and will wear often. Repair and care for your clothes—make them last! Donate or recycle items you no longer need.

We accept returns on items purchased online at www.chaoticcloset.com or in-store within 15 days of your delivery date (online orders) or purchase date (in-store). Items must be in original condition, with no signs of wear, damage, or alteration, and accompanied by the original receipt.

Absolutely! You have 21 days from your delivery date to exchange an item for something else or receive store credit. Exchanges and store credits are processed in-store only or after we receive your return by mail.

Fill out our Return Request Form Once your return is approved, you’ll receive an email with instructions. You can: Bring the item to one of our store locations Ship it back at your own expense

Yes, customers are responsible for return shipping costs. If you prefer, you can return items in person at any of our store locations.

Once we receive your return and confirm the items are in original condition, your refund will be processed within 3-5 business days to the original payment method. Please note: Shipping fees (if any) are non-refundable.

Items must be in the original condition you purchased them in. No damage, wear, stains, or alterations. Items must be returned with the original receipt. Returns and exchanges must be within 15 days of purchase or delivery. Return shipping is at your own expense unless you drop it off in-store.

We're so sorry! Please contact us within 48 hours of receiving your order. Email us at [support@chaoticcloset.com with photos, and we’ll make it right ASAP.

Yes! Chaotic Closet offers free, climate-neutral shipping on all orders above $40. Free shipping is automatically applied at checkout.

🌍 Worldwide Shipping: 7-15 business days 🇨🇦 Canada-Wide Shipping: 2-7 business days 🏠 Local Delivery: 1-2 business days Please note: Delivery times are estimates and provided as guidelines only. Rural addresses may experience slightly longer delivery times. During sales or high-volume periods, there may be additional processing delays.

Orders placed before 2:00 PM EST are shipped the same day. Orders placed after 2:00 PM EST are processed and shipped the next business day. During sales and special promotions, processing may take a bit longer due to higher order volumes.

Once your order is shipped, you’ll receive an email with your tracking number so you can follow your package’s journey! If you don’t see it, check your spam folder or contact us.

Yes! Product prices are listed in CAD, USD, or EUR, and they include applicable taxes. For orders outside of Canada/US, Chaotic Closet covers all applicable duties and local customs fees. However, we are not responsible for any delays or additional costs that may occur due to customs processing, which is beyond our control.